As part of plans to deepen customer experience, financial giant, Fidelity Bank, in collaboration with OnePipe, has launched PayGatePlus in Lagos.
Executive Director/Chief Operations and Information Officer, Fidelity Bank Plc, Stanley Amuchie, said: “Innovation is a key pillar of our strategic framework and we are looking for new ways of improving our processes and delighting our customers.
“PayGatePlus will open more opportunities for revenue growth for our customers while improving their risk management processes and reduce their cost.”
Amuchie, who represented the bank’s Managing Director/CEO, Nneka Onyeali-Ikpe, added: “Everything we do as a financial organisation, including the design of our products and services, has the customer as our main focus. It is on this basis that we have worked very hard over the last few months, with our technical partners to innovate a solution that enables businesses across different sectors to easily integrate financial services with their product offerings.”
CEO, OnePipe, Ope Adeoye, said: “Our core at OnePipe is to help businesses and partners achieve maximum operational excellence, deeper customer intimacy and ultimately revenue growth.
“These and more are the opportunities our partnership with Fidelity enables. PayGatePlus essentially provides merchants with the rails to deliver diverse financial services to their customers across a range of platforms namely: website, mobile app, social media and even in-store in the case of retail outlets.”
The event featured a panel, which discussed the topic: “Embedded financial services as a driver for seamless customer experience”, where Chief Executive Officer, Interswitch Group, Akeem Lawal; Adeoye; Divisional Head, Fintech and Telecoms, Fidelity Bank Plc, Nwanja Onyekwere; and Founder and CEO, Capricorn Digital Limited, Degbola Abudu, spoke.
Onyekwere said: “We saw this collaboration as an opportunity to ensure our customers continue to enjoy their financial journey and do some more with the amazing features of PayGatePlus.’’
Abudu added that the solution is a testament to the fact that Fidelity Bank is forward-looking and see a future of payment as one that can only be achieved through collaboration.’’ It also means the bank is recognising the importance of new distribution channels to its revenue.
Fidelity Bank is a full-fledged commercial bank operating in Nigeria with about six million customers who are serviced across its 250 business offices and digital banking channels. In 2021, the bank was recognised as the “Fastest Growing Bank” and “MSME & Entrepreneurship Financing Bank of the Year” at the 2021 BusinessDay Banks and Other Financial Institutions (BAFI) Awards.
Credit: thenationonlineng.net
