Ride-hailing platform, Bolt, has reinforced its commitment to safety for both riders and drivers by successfully hosting Bolt Public Safety Summit in Lagos.
This follows the success of its Global Safety Campaign in December 2024.
The summit held on Wednesday, followed a Safety Press Briefing earlier at the Civic Centre, Victoria Island, and brought together stakeholders from government, law enforcement, civil society, media, and the Bolt rider community.
The event highlighted its ongoing investments in technology, driver education, and platform integrity, while providing a unique platform for open dialogue with riders on safety expectations and shared responsibilities in urban mobility.
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During the briefing, Bolt shared recent progress in key safety metrics. The platform recorded a 42per cent reduction in offline trips in the last 3 months, indicating greater usage of in-app safety tools. In addition, there was a 298per cent increase in the use of the Trusted Contacts feature, which grew from 7,839 users in January to 31,216 in June. The Pick-Up Code feature also gained traction, with 5,568 riders in Nigeria enabling it.
General Manager, Bolt Nigeria Osi Oguah, said: “At Bolt, safety is not just a feature, it’s fundamental to the service we provide. We are consistently investing in tools and partnerships that prioritise the well-being of our users. The Public Safety Summit represents a major step forward in how we engage with our riders. It will be a rider-first platform to listen, learn, and collaborate on new ways to make our services even safer and more responsive.”
The forum brought together a diverse audience, including public safety experts, policymakers, and everyday platform users, to co-develop ideas and explore long-term strategies for ride-hailing security and accountability.
It said the summit marked a new chapter in community-driven innovation, with a focus on transparency, safety education, and continuous dialogue with users. The initiative also aligned with its broader vision to elevate safety standards in Africa’s ride-hailing sector.
Credit: thenationonlineng.net
